Shipping Policy
When can I expect my order to arrive?
All orders are shipped from our warehouse within 5 business days of placing the order. Delivery takes 10–20 business days from the shipping date, depending on carrier availability and location. We apologize for any possible delays caused by customs inspections or courier service disruptions.
How can I track my order?
A tracking number will be sent to you in the shipping confirmation email. You can use this number to track your order at www.17track.net.
What are the shipping costs?
We have a flat shipping fee of €3.99 to all locations worldwide.
Which countries do you ship to?
We currently offer worldwide shipping. If your country is not supported by our logistics partners, we will inform you immediately and make the necessary adjustments to your order. For more information about our shipping destinations, please contact us at service@hgeem.com
.
How can I change the shipping address?
Address changes are only possible until 11:00 PM (PDT, -7 GMT) on the day the order is placed. Please contact us at service@hgeem.com
to make changes.
Can I ship my order to a different address than the billing address?
Yes, this is possible.
How is my order shipped?
Orders are shipped on regular business days, not on holidays. Orders placed on Saturday or Sunday will be shipped the following Monday.
We use various carriers to ship your order, such as 4PX, YunExpress, Wanb Express, and UBI. The carrier is selected based on the delivery location and service availability.